A simple, appointment-based repair process designed to give you clear answers, professional service, and no wasted time.
Our Repair Process
1. Choose Your Repair
Select your device and repair service using our online booking system.
2. Pay Online
All repairs are paid for upfront to secure your booking and streamline the process.
3. Book Drop-Off
Choose a convenient date and time to drop off your device at Rochester Airport.
4. We Repair Your Device
Our technicians diagnose and repair your device using high-quality parts.
5. Book Collection
Once your repair is complete, you’ll be notified to book a collection time.
6. Collect Your Device
Return at your scheduled time to collect your fully repaired device.
Important
All repairs, visits and collections are by appointment only. Walk-in repairs are not available.
Service & Inspection Fees
To ensure every device receives dedicated technician time, we apply a professional service and inspection fee structure.
- Minimum Service Fee: £25
- Advanced Inspection Fee: £50
These fees cover technician time, fault finding, handling, and professional assessment.
Remember: Minimum Service Fee and Advanced Diagnostics Fee are deducted from your final repair bill.
Why We Work This Way
This process allows us to provide:
- dedicated appointment times
- accurate diagnostics
- clear repair quotes
- fair use of technician time
- faster turnaround and better service quality