Kent Device Clinic
Last updated: [May 2026]
1. Introduction
Kent Device Clinic (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
This policy explains how we collect, use, and protect your personal information when you use our website or services.
2. Who We Are
Kent Device Clinic is a trading name of Fidelity Repairs LTD.
Registered Office:
Suite 3, AJA Business Centre
Laker Road, Rochester Airport
Kent, ME1 3EZ
United Kingdom
📞 01634 405 662
📧 info@kentdeviceclinic.co.uk
3. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Address (if provided)
Device Information
- Device type and model
- Fault description
- Repair history
Website Usage Data
- IP address
- Browser type
- Pages visited
- Time spent on site
4. How We Use Your Information
We use your information to:
- Manage bookings and appointments
- Provide diagnostics and repair services
- Communicate about your device and repairs
- Provide quotes and updates
- Improve our website and services
- Meet legal and regulatory obligations
5. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract – to provide requested services
- Legitimate Interests – to operate and improve our business
- Legal Obligation – to comply with applicable laws
6. Device Data & Access
When submitting a device for repair:
- You are responsible for backing up your data
- We may access device software or data only where necessary for testing
- We are not responsible for data loss, corruption, or security issues
Please refer to our Terms & Conditions for full details.
7. Data Sharing
We do not sell or rent your personal data.
We may share data with:
- Payment providers
- IT and website hosting providers
- Legal or regulatory authorities where required
All third parties are required to handle your data securely.
8. Data Retention
We retain your data only as long as necessary for:
- Providing services
- Legal, accounting, and regulatory requirements
9. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
You can control or disable cookies through your browser settings.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request the deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise your rights, contact us using the details below.
11. Security
We take appropriate technical and organisational measures to protect your data from:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Kent Device Clinic
📧 info@kentdeviceclinic.co.uk
📞 01634 405 662
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.